Retail Operations Manager

2 weeks ago


Stafford, Staffordshire, United Kingdom AF Blakemore - Retail Full time £13
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at SPAR Brewood. As a key member of our store leadership team, you will play a crucial role in driving sales and profitability, ensuring excellent customer service, and contributing to the overall success of the store.

Key Responsibilities
  • Support the Store Manager in leading and motivating a team of colleagues
  • Ensure a safe, legal, and high-performing store environment
  • Assist in delivering store operations, objectives, and KPIs
  • Manage, coach, and support colleagues to develop a motivated and empowered team
  • Carry out performance management and absence management as required
  • Responsible for occasional opening and closing of the store, colleague safety, and stock/cash security/accountability
  • Conduct cash reconciliations, voids, and refunds, and other management tasks for till colleagues
  • Be a role model and lead the team to provide an exceptional customer experience
Requirements
  • Previous management or supervisor experience within a food retail or similar fast-paced operation
  • Committed to achieving and sustaining exceptional customer service standards
  • Enthusiastic and flexible with a positive attitude
  • Committed to developing own skills and applying learning to improve own performance


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