Travel Sales Consultant

4 days ago

Brentwood, Essex, United Kingdom Holiday Best UK Full time

Job Title: Travel Sales Consultant

Job Summary: We are seeking a highly motivated and sales-driven Travel Sales Consultant to join our dynamic team at Holiday Best UK. As a key member of our contact centre, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities:

  • Sales Target Achievement: Proactively sell travel packages and services, consistently achieving and exceeding monthly sales targets set by the company.
  • Lead Conversion: Promptly follow up on leads and inquiries, turning potential customers into bookings.
  • Customer Focus: Understand customer needs and preferences to offer personalized travel recommendations and options.
  • Booking Management: Handle all aspects of the booking process including payments and confirmations with accuracy and attention to detail.
  • Product Knowledge: Stay up-to-date with the latest travel trends, destinations, and airline regulations to provide accurate information to customers.
  • Destination Knowledge: Maintain and increase knowledge of destinations, stay up to date on popular travel destinations, attractions and to offer informed recommendations.
  • Call Handling: Handle inbound and outbound calls from customers, providing them with outstanding service and assistance in their travel planning and bookings.
  • Customer Service & Aftersales Care: Assist customers with any questions regarding flights, hotel reservations, car rentals, travel insurance, and other travel-related services.
  • Tech knowledge: Utilize various computer systems and databases to process bookings, manage reservations, and access relevant travel information.
  • Complaint Resolution: Resolve customer complaints or issues by proactively finding suitable solutions and ensuring customer satisfaction.
  • Recording Keeping: Maintain detailed and accurate records of customer interactions, transactions, and feedback.
  • Collaboration: Collaborate with other team members and departments to ensure a seamless customer experience.

Requirements:

  • Proven Sales Experience: Minimum of 2 years in a sales role, preferably within the travel or hospitality industry.
  • Target-Driven: Demonstrated success in meeting and exceeding sales targets and KPIs.
  • Excellent Communication and Interpersonal Skills: Strong verbal and written communication skills with the ability to quickly build rapport with customers.
  • Customer-Focused: Passionate about delivering outstanding customer service and creating memorable travel experiences.
  • Self-Motivated: Ability to work independently unsupervised and as part of a team in a fast-paced environment.
  • Customer Service Experience: Previous experience in a customer service and/or call centre is preferred.
  • Travel Industry Experience: Ideally at least two years travel sales or travel industry experience in a Travel Agency or Tour Operator.
  • Passionate: Passion for travel and knowledge of popular travel destinations, airlines, and travel products.
  • Problem Solving: Strong problem-solving and decision-making abilities.
  • Multitasking: Ability to handle multiple tasks simultaneously.
  • Tech Savvy: Proficient computer skills and ability to quickly learn and navigate various software systems.
  • Flexibility: Ability to work in shifts, including evenings, weekends, and some bank holidays.

Benefits:

  • Competitive Salary: Starting from £22,500+ (negotiable depending on experience).
  • Achievable Commission Structure:
  • Remote Working: Work from home with all equipment provided (must be UK based as occasional trips to the office required).
  • Comprehensive Training and Ongoing Support: To enhance your skills.
  • Opportunities for Career Growth and Advancement: Within the company.
  • Vibrant and Inclusive Work Environment: With a supportive team.
  • Company Reward Scheme:

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