Quality Assurance Manager Lead

4 weeks ago


Retford, Nottinghamshire, United Kingdom PIB Insurance Brokers Full time
About the Role

The Quality Assurance Manager will play a key part in ensuring that processes are current, accurate, and in accordance with FCA Regulations and the Speciality Division procedural standards.

This role sits within the 1st Line of Defence and will help drive improved customer outcomes by undertaking quality monitoring reviews, identifying themes/learning outcomes, and assisting business areas with root cause analysis and training.



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