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CRM and Clienteling Specialist

4 weeks ago

London, Greater London, United Kingdom Giorgio Armani Full time

Career Opportunity: CRM and Clienteling Specialist

As a CRM and Clienteling Specialist at Giorgio Armani, you will play a key role in developing and implementing the company\'s customer relationship management (CRM) strategy. Your primary responsibility will be to analyze and share CRM reports with stores, defining action plans for improvement. You will also ensure data collection through briefings and follow-ups with stores, and monitor CRM KPIs across all stores. Additionally, you will coordinate with local departments to provide relevant insights, develop local analyses on customer behavior and preferences, and extract customer lists for dedicated events. Your expertise in CRM and clienteling will enable you to share best practices among stores and foster internal communication.

Key Responsibilities:

  • Analyze and share CRM reports with stores, defining action plans for improvement.
  • Ensure data collection through briefings and follow-ups with stores.
  • Monitor CRM KPIs across all stores.
  • Coordinate with local departments to provide relevant insights.
  • Develop local analyses on customer behavior and preferences.
  • Extract customer lists for dedicated events.
  • Share best practices among stores and foster internal communication.

Requirements:

  • Excellent communication, interpersonal, and organizational skills with a natural diplomatic approach.
  • Strong computer skills: Excel is a must.
  • Strong analytical skills and attention to detail.
  • Proactive and flexible.
  • Show attention to detail across all projects.
  • Good working relationships with retail team and stores.
  • Show awareness of brand management and protection, and is marketing aware.
  • Fluent English, additional languages are a plus.

What We Offer:

  • Competitive salary and bonus opportunities.
  • Generous employee discount on all Giorgio Armani products.
  • Employee Assistance Program (EAP) - providing access to medical and mental health support services.
  • Exciting career development opportunities within a global luxury fashion brand.
  • Vibrant and inclusive work environment that fosters creativity and personal growth.
  • Hybrid working policy.