Deputy Chief Operating Officer

7 days ago

South Benfleet, Essex, United Kingdom Runwood Homes Full time

Job Title: Deputy Chief Operating Officer

Job Summary: We are seeking a highly skilled and experienced Deputy Chief Operating Officer to join our team at Runwood Homes. As a key member of our leadership team, you will play a crucial role in the operational leadership and management of our care homes in the South.

Key Responsibilities:

  • Support the Chief Operating Officer in overseeing the day-to-day operations of all care homes in the South.
  • Ensure that each care home meets Runwood Homes' standards for quality care, resident experience, and operational efficiency.
  • Regularly review operational KPIs such as occupancy rates, staffing levels, care quality metrics, and financial performance, and provide feedback to the Chief Operating Officer.
  • Drive consistency in care home performance by implementing best practices, policies, and procedures across the organisation.
  • Ensure all care facilities meet or exceed regulatory requirements from bodies such as the Care Quality Commission (CQC).
  • Lead initiatives to maintain and improve care standards across all homes, ensuring a culture of continuous improvement.
  • Conduct audits and quality assurance checks, identifying areas for improvement and implementing corrective actions where necessary.
  • Assist in the financial management of care homes, ensuring budgets are adhered to and financial performance aligns with organisational goals.
  • Work with home managers to optimise resource allocation, including staffing, procurement, and facilities management, while maintaining high standards of care.
  • Monitor financial performance indicators such as occupancy levels, income streams, and cost controls, and make recommendations for improvements.
  • Promote a culture of high performance and continuous development through mentoring, coaching, and leadership training programs.
  • Promote a positive working environment that encourages staff retention, development, and engagement across the care homes.
  • Support succession planning and talent development initiatives to ensure leadership continuity within the care homes.
  • Collaborate with the Chief Operating Officer and senior management team to develop and implement long-term operational strategies for Runwood Homes.
  • Identify and drive initiatives to enhance service offerings, improve efficiency, and strengthen growth within the care homes portfolio.
  • Participate in strategic discussions regarding expansion, acquisitions, or improvements to existing care facilities, ensuring alignment with organisational goals.
  • Act as a key liaison between care home managers and senior leadership, ensuring clear communication and alignment on operational goals.
  • Build strong relationships with external stakeholders, including regulators, healthcare providers, and local authorities, to ensure compliance and promote a positive reputation.
  • Represent Runwood Homes in industry forums, conferences, and external meetings to enhance the organisation's profile.
  • Develop and implement risk management frameworks to ensure the safety and well-being of residents and staff.
  • Lead crisis management responses, including pandemic response strategies, health and safety incidents, and other operational emergencies.
  • Ensure that all homes have effective contingency plans in place for unforeseen events, such as natural disasters or major health outbreaks.

About Us: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 58 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.

What We Offer: At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.

How to Apply: If you are a motivated and experienced professional looking for a challenging and rewarding role, please submit your application.

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