Business Development Advisor
24 hours ago
We are seeking a highly motivated and customer-focused individual to join our team as a Business Development Advisor. As a key member of our Customer Operations team, you will play a vital role in processing documents for finance submitted by Volkswagen Group Dealers and Retailers, verifying details, and ensuring speedy pay-out to get customers in their cars.
Key Responsibilities- Responding to dealer enquiries, mainly through phone calls.
- Entering and handling customer and dealer data via internal systems, adhering to processing procedures and response time guidelines.
- Validating customer documentation with proposal details when received and authorising appropriate payment to the dealer.
- Closing liaison with other business areas, including Customer Services.
- Maintaining a high level of understanding of the FCA regulations to ensure competence in fulfilling the role.
To be successful in this role, you will possess:
- Full PC literacy.
- Excellent written and spoken communication capabilities.
- Previous customer service centre, call centre, or finance company experience is desirable.
- An understanding of the Data Protection Act and Consumer Credit Act is desirable.
- Strong customer service focus and a customer-friendly manner at all times.
- Able to demonstrate systematic thought processes.
- Able to cope with pressure and meet deadlines, and to work a flexible working pattern, including evenings and weekends, plus some Bank Holidays.
As a Business Development Advisor with Volkswagen Financial Services (UK) LTD, you will have the opportunity to work with leading automotive brands in a fantastic environment. We offer:
- A comprehensive training program to help you develop your skills and knowledge.
- A supportive and friendly team culture.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- A hybrid working arrangement, with the option to work from home and in the office.
We are committed to being an inclusive employer and welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.
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