Service Desk Support Technician

4 weeks ago


Chandler's Ford, United Kingdom Procode Full time
Job Summary

As a Service Desk Support Technician at Procode, you will be the first point of contact for our customers and will play a critical role in providing exceptional support and service. You will be responsible for managing and resolving technical issues, while also providing a proactive and solutions-focused approach to problem-solving.

Key Responsibilities

* Manage and resolve technical issues for customers across a diverse range of companies
* Provide proactive and solutions-focused support to minimize downtime and maximize productivity
* Work closely with colleagues to resolve complex technical issues
* Engage with customers to understand their needs and provide tailored support solutions

Requirements

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Proficiency in Office 365 and other technical tools

What We Offer

* Competitive salary and bonus scheme
* Opportunities for career progression and professional development
* A dynamic and inclusive work environment
* 25 days annual leave plus bank holidays

About Us

Procode is a dynamic software company that is passionate about improving customer experience and reducing costs for the energy and utilities sectors. We are a growing organization with a unique culture that values diversity, inclusivity, and innovation.
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