Customer Service Representative

2 days ago


Crosby, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a highly skilled and efficient Contact Center Specialist to join our team in the United Kingdom. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through various communication channels.

About the Role

The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits including pension scheme, healthcare benefits, and training opportunities.

Key Responsibilities
  • Handle incoming calls, emails, and chat queries from customers with a high level of professionalism and empathy.
  • Provide accurate information regarding our products and services, ensuring that customers have a positive experience.
  • Resolve customer issues efficiently and escalate when necessary, working closely with other departments to ensure customer satisfaction.
  • Process customer orders and manage account information with attention to detail and accuracy.
Requirements
  • Prior experience in a contact center or customer service role is preferred, but not essential.
  • Excellent communication and problem-solving skills, with the ability to work under pressure.
  • Ability to handle high-volume queries while maintaining a high level of productivity and accuracy.
  • Proficiency in Microsoft Office and CRM systems, with a willingness to learn new technologies.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.


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