Contact Center Specialist

3 weeks ago


Crosby, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are looking for a highly motivated and results-driven Frontline Support Associate to join our customer service team in the UK. As a key point of contact for our customers, you will be responsible for delivering exceptional support and resolving issues promptly.

About the Position

The estimated salary for this role is £28,000 - £38,000 per annum, depending on experience. We offer a comprehensive benefits package, including pension scheme, healthcare benefits, and training opportunities.

Main Responsibilities
  1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about our products and services.
  2. Resolve customer complaints and issues efficiently, escalating when necessary to ensure customer satisfaction.
  3. Process customer orders and manage account information with attention to detail and accuracy.
  4. Work closely with other departments to ensure seamless customer service and support.
Essential Qualifications
  • Prior experience in a customer-facing role, preferably in a contact center environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Ability to work under pressure, managing multiple priorities and deadlines.
  • Proficiency in Microsoft Office and CRM systems, with a willingness to learn new technologies.


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