Service Analyst

4 weeks ago


Bath, United Kingdom University of Bath Full time
About the Role

The University of Bath is seeking a highly skilled Service Analyst (Learning & Events Technology) to join our dedicated Learning and Events Technology (LET) team. As a key member of our team, you will be responsible for providing exceptional support services to staff, students, and events customers.

Key Responsibilities:

  • Provide 2nd and 3rd line support for the use of all Audio-Visual equipment, software, and services supported by the LET Team.
  • Assist with the deployment, removal, and basic maintenance of all technology equipment supported by the Digital, Data and Technology (DDaT) Department across all University spaces.
  • Project work in building and renovating new spaces across the University buildings.
  • Planning and implementing the technical requirements of the University's large corporate events and presentations.
  • Consultation and guidance in the selection, purchase, and installation of Audio-Visual equipment, software, and solutions.
  • Provision, maintenance, and support of the Innovations Lab, including training for staff and testing to resolve issues and meet new requirements.

Requirements:

  • Background in AV, Events, or Learning Technology support and service delivery.
  • Experience of configuration of Extron or Crestron equipment.
  • Knowledge of Dante, HDbaseT, QSYS, DMX, or Autocad.
  • Excellent interpersonal skills and ability to work alone and in a team.
  • Highly self-motivated and able to work in a fast-paced environment.

What We Offer:

  • A very generous employer contributory pension scheme.
  • Generous annual leave allowance with an additional 5 discretionary days.
  • Family-friendly University with flexible working arrangements.
  • Excellent reward package recognizing the talents of our diverse workforce.
  • A wide range of personal and professional development opportunities.

About Us:

The University of Bath is a world-class university with a strong commitment to diversity and inclusion. We are proud to be an autism-friendly university and an accredited Disability Confident Leader. We value the positive impact that diversity of experience, perspectives, and backgrounds will have on our teams and students.



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