Service Desk Co-ordinator
6 months ago
**Public Sector Recruitment Solutions**
**SERVICE DESK CO-ORDINATOR**
**Reference**: 74907
**Location**: Bath
**Hourly Rate**: £14.35 - £17.62 an hour via umbrella
Venn Group are currently working with an NHS organisation in **Bath**, who are seeking an **IT Support Technician** to provide temporary support for up to 3 months.
**This is a full-time (8am-4pm / 9am-5pm) position working on-site.**
The post holder will be responsible for providing first and second-line support services to service users within the organisation and contribute to the smooth running of the IT departments:
- To provide assistance, advice, and fault resolution to users of ICT equipment, systems and network.
- To provide extra expert IT advice to service desk analysts and admin staff and act as a mentor
- Co-ordination and delivery of face to face or remote IT training as appropriate
- To ensure the service desk and trust IT knowledge base is kept up to date.
- Create new knowledge articles as required
- To provide any IT training on new or existing solutions to IT staff or Trust staff as required.
- To monitor IT service desk call queue and ensure staff are compliant with taking calls.
- To allocate calls from the Service Desk call logging tool to analysts
- To assist with general systems support and housekeeping tasks
- To assist with the service desk calls, incident logging, and incident resolution and prioritise calls according to defined agreements.
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