Deputy Marina Operations Manager
2 days ago
About Us
Emsworth Yacht Harbour Ltd is a family-owned, independent marina and boat yard operation. We pride ourselves on delivering an exceptional customer experience and fostering a strong community ethos.
Our Business
We operate a 14-acre site with 211 berths, a range of commercial properties, and a boat yard with the capacity to lift boats up to 50T. Our team is responsible for managing the day-to-day operations, ensuring compliance with relevant legislation, and driving business growth.
Job Summary
We are seeking a proactive and detail-oriented individual to join our team as a Deputy Marina Operations Manager. The successful candidate will be responsible for delivering excellent customer service, managing berth and waiting lists, overseeing office operations, and contributing to the overall management of the marina and boat yard.
Key Responsibilities
- Provide exceptional customer service to marina customers and visitors
- Manage berth and waiting lists to maximize annual occupancy
- Oversee office operations, including invoicing, communications, and visitor management
- Contribute to the establishment of the overall budget and manage expenditure
- Oversee boat yard operations, including bookings management and service delivery efficiency
- Ensure compliance with relevant legislation, including Health and Safety and GDPR
- Manage property assets, including communication with tenants and repairs/renewals
- Develop and oversee environmental initiatives
- Manage staff to ensure development, welfare, and productivity
Requirements
- Relevant experience in a marina or leisure marine industry
- Proven track record of delivering excellent customer service
- Experience managing people and teams
- Experience of boat yard operations
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