Technical Support Specialist
1 day ago
About Virtual Producer
Brompton Technology is a leading manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran.
Job Summary
We are seeking a Technical Support Specialist to join our team. The successful candidate will have strong electronic and IT-based technical skills, with a keen interest in the field of AV and video. The role involves responding to technical support enquiries, managing product returns, and assisting customers with system designs and configurations.
Key Responsibilities
- Respond to technical support enquiries via phone or email
- Manage product returns, generate reports, and coordinate return shipping
- Assist customers with system designs and configurations for specific projects
- Test new products prior to release and provide feedback to the development team
- Provide onsite support for major projects worldwide, including out-of-hours support
- Demonstrate products to potential customers and act in a technical sales capacity
- Assist with preparation, build-up, and break-down at key industry events and tradeshows worldwide
Essential Skills and Qualifications
- Strong problem-solving capabilities and tenacity to work through complex challenges
- Excellent written and verbal communication skills
- Ability to thrive in an environment where interacting with people and working together to find solutions is key
- A basic understanding of electronics and electrical theory
- Good IT skills and a level of comfort working with both Windows and OSX operating systems
- Ability to prioritize appropriately when balancing multiple tasks
- Excellent time management
- Capacity to remain calm when working under pressure
- A commitment to maintaining consistently high-quality outcomes
- A valid passport and a willingness to travel
Desirable Extras
- Experience in an equivalent technical support role
- A qualification in electronics, IT, or a related scientific field
- Experience working or assisting in a live production environment
- Experience working with or using video equipment, particularly LED video panels and digital content
- Experience of creating technical documentation (technical bulletins, how-to guides, etc.)
- A working knowledge of CAD or drawing applications
- Written or verbal ability in foreign languages
- A further or higher qualification in electronics, IT, or a related scientific field
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