Support Solutions Manager

7 days ago


London, Greater London, United Kingdom Disability Solutions Full time
Job Overview

We are seeking an experienced Support Solutions Manager to join our team at FIS. In this role, you will be responsible for managing a team of support resources and overseeing client relationships.

About Us

FIS is a leading provider of financial services technology solutions. Our team is dedicated to providing best-in-class client support management for our clients.

We believe in putting forth the best-in-class experience for our customers through robust client success management.

About the Role

As a leader and people manager, you will be responsible for setting priorities and ensuring that the programs stay on track with a keen focus on client excellence and quality of delivery.

Your key responsibilities include:

  • Managing client relationships, leading client success, and managing escalations skilfully through to close.
  • Overseeing client day-to-day support, ensuring our clients' solutions run smoothly.
  • Responsibility for overall customer health, partnering with clients on future needs, and offering strategic direction and advice.
  • Assessing risk and managing activities affecting the production environment, with clear communication to our clients.
Requirements

To be successful in this role, you will need:

  • Demonstrated customer-focused leadership ability.
  • Excellent customer service skills.
  • Strong technical knowledge across software solutions, banking applications, and operating systems.
  • Proven experience managing and building successful teams.


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