Restaurant Operations Manager

2 weeks ago


Bath, Bath and North East Somerset, United Kingdom Sanremo The Italian Restaurant Bath Full time
Assistant Manager

We are seeking an experienced and skilled Assistant Manager to join our team at Edesia. As a key member of our management team, you will play a vital role in ensuring the smooth operation of our restaurant, delivering exceptional customer service, and driving business growth.

Key Responsibilities:
  • Coordinate daily Front of the House and Back of the House restaurant operations to ensure seamless service delivery.
  • Control operational costs and identify measures to reduce waste, ensuring maximum efficiency and profitability.
  • Deliver superior service and maximise customer satisfaction through effective communication and problem-solving skills.
  • Respond efficiently and accurately to customer complaints, resolving issues promptly and professionally.
  • Regularly review product quality to ensure consistency and excellence in our offerings.
  • Organise and monitor staff schedules to ensure adequate coverage and optimal productivity.
  • Organise and supervise shifts to ensure smooth transitions and effective team management.
  • Appraise staff performance and provide constructive feedback to improve productivity and job satisfaction.
  • Estimate future needs for goods, kitchen utensils, and cleaning products to maintain optimal inventory levels.
  • Ensure compliance with sanitation and safety regulations, maintaining a clean and safe environment for customers and staff.
  • Manage the restaurant's image and suggest ways to improve it, enhancing our reputation and customer loyalty.
  • Create detailed reports on weekly, monthly, and annual revenues and expenses to inform business decisions.
  • Actively promote all venues and events, driving sales and revenue growth.
  • Train new and current employees on proper guest service practices, ensuring a consistent and exceptional customer experience.
  • Implement policies and protocols to maintain future restaurant operations, ensuring continuity and excellence.
  • Ensure a smooth closing of the venue, completing all tasks and procedures to maintain a high standard of service.
Requirements:
  • Advanced level of written and spoken English to effectively communicate with customers and staff.
  • Ability to work flexible hours, including evenings and weekends, to meet business demands.
  • Ability to remain calm under pressure, handling challenging situations with poise and professionalism.
  • Exceptional organisational and leadership skills to manage teams and drive business growth.
  • Ability to work well with others, demonstrating excellent interpersonal and communication skills.
  • Knowledge of all applicable software to efficiently manage restaurant operations.
Benefits:
  • Refer a friend bonus from day one, rewarding successful referrals.
  • Discounted health and fitness benefits, promoting a healthy work-life balance.
  • Free meals when working, enhancing the employee experience.
  • 30% off the bill in our restaurants for employees and their loved ones, encouraging social dining.
  • Exclusive savings on travel, shopping, restaurants, and more, providing additional benefits.
  • 28 days' holiday, including service charge, to ensure a healthy work-life balance.
  • A restaurant welfare budget for healthy snacks, drinks, and support during busy periods.
  • Huge investment in training and development, offering qualifications in Wine, H&S, Food Safety, HR, and a five-stage management development programme.
  • Access to counselling, remote GP/physio services, legal advice, and more, supporting employee well-being.


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