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Customer Service Representative

2 months ago

Blackpool, Blackpool, United Kingdom Grosvenor Casinos Full time

About the Role

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Grosvenor Casinos. As a Receptionist, you will be the first point of contact for our customers, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities

  • Welcome customers warmly into the business, ensuring a positive and memorable experience.
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions, demonstrating a commitment to excellence in all interactions.
  • Check personal identification and register new members, maintaining accurate records and adhering to compliance procedures.
  • Sign up customers to our loyalty program, promoting engagement and loyalty.
  • Comply with relevant compliance and security procedures, ensuring a safe and secure environment for customers and colleagues.
  • Work collaboratively with colleagues to provide efficient and dynamic service, exceeding customer expectations.
  • Deliver an exceptional customer experience, addressing concerns and resolving issues promptly.
  • Engage and support our G one process, driving business growth and improvement.
  • Proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and safer gambling.
  • Maintain immaculate operational standards in all areas of food, beverage, and reception.

What We Offer

  • A competitive hourly rate of £11.44, plus gaming tips.
  • A premium rate of £1 per hour for late-night shifts (Midnight-8am).
  • Rank Rewards - Discounts on big brands.
  • Social events throughout the year, including our Christmas Party and STARS Annual Awards Ceremony.