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Adult Social Care Business Intelligence Specialist

1 month ago


London, Greater London, United Kingdom Healthcare Central London Full time
Job Title: HIU Care Navigator

Type: Fixed Term Contract until December 2025

Team: Care Navigation & Complex Case Management Service

Responsible to: Service Manager

Key relationships: 32 General Practices, 4 PCNs, NWL ICB, Central London Borough Team, Westminster City Council, Bi-Borough (West London), Central and North West London NHS Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners

WHO WE ARE

Healthcare Central London Ltd (HCL) is a GP Federation owned by our 32 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate several NHS contracts on behalf of our PCNs including a Community Dermatology Service; Community Cardiology Service, a Secondary Care Referral Service and an out-of-hospitals provision which is sub-contracted to our 32 General Practices.

On behalf of our practices we are the host employers of a large, and rapidly growing team of ARRS (Additional Roles Reimbursement scheme) roles including Clinical Pharmacists, Pharmacy Technicians, First Contact Physiotherapists, Dieticians, Paramedics, Social Prescribers, Care Coordinators, Care Navigators, Digital & Transformation Leads, Nursing Associates and GPAs. Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We aim to further diversify our income by exploring commercial joint ventures and expanding our research team in the coming years. Our people are our greatest asset. HCL is committed to actively supporting diversity and inclusion and ensuring that all our employees are valued, treated with dignity and respect and enabled and supported to reach their potential.

Our employees work flexibly according to the needs of our stakeholders and patients, typically on site at our practices or hub sites or at our offices near Edgware Road tube station (NW1 5DH) or at our clinic at South Westminster Centre. Our office-based roles are typically hybrid.

The aim of the HIU service is to provide adequate, tailored support for people identified as High Intensity Users (HIUs) of Urgent & Emergency Care services.

The intention is to improve health outcomes and reduce inequalities by identifying the most appropriate medical and psycho-social support and helping HIUs access it as needed, reducing inappropriate demand on UEC services.
The HIU Care Navigator will be responsible for coordinating and driving delivery of these services, including identifying HIUs who need additional support, reviewing their needs, referring them to suitable providers (via a local MDT as needed) and tracking those processes and outcomes.

Key Responsibilities:

Identifying an agreed number of HIUs attending Emergency Department each month
Referring patients and making sure their care is picked up
Where necessary, referring people to the appropriate local MDT meeting for a wider review if needed, before onward referral
Providing information and training to local health and social care professionals

Working Arrangements:

Once training has been completed, the role is hybrid: 4 days in Practice and 1 day working remote.
The role is predominantly non-patient facing and support will be provided via telephone.

Requirements:

English and Maths GCSE
Specialist knowledge / interest acquired through training and extended courses related to healthcare
Knowledge of homelessness, substance misuse and mental health
An understanding of the local borough population
Knowledge on how to access social support in the client's local area and how to access support
Proficient in Microsoft applications and familiar with IT systems
A commitment to improving patient care
Long-term conditions training
Welfare Rights basic training
Vulnerable adult's awareness
Knowledge/familiarity with medical terminology
Experience in use of databases

APTITUDE/ PERSONAL QUALITIES:

Conscientious, hardworking and self-motivated to work with minimal supervision
Creative and tenacious in finding solutions to difficult problems
Willingness to undergo further training or development
Requires a flexible approach, and a highly motivated post holder

PHYSICAL QUALITIES