Senior Technical Support Professional
3 days ago
We are looking for a highly skilled Senior Technical Support Professional to join our team at BT Group. As a key member of our team, you will be responsible for providing technical support and managed services to our customers, using Data Services technologies, 24x7 days a year.
You will be working with market leading products and applying BT's process, quality, and intellectual property to provide services that facilitate customer objectives through the power of communication. The estimated salary for this position is £50,000 - £65,000 per annum, depending on experience.
In addition to a competitive salary, you will receive a range of benefits, including 10% on target bonus, equal family leave, enhanced women's health support, and world-class training and development opportunities.
To be successful in this role, you will require strong technical skills, including knowledge of Networking technologies, such as LAN, WAN, and Wireless Communications. You will also need excellent service improvement and transformation skills, as well as strong organization, prioritisation, communication (written and verbal), tenacity, and ownership skills.
Key Skills- Qualified to vendor Associate level e.g CCNA.
- Possess knowledge of Networking technologies including LAN, WAN and Wireless Communications.
- Have strong service improvement and transformation skills.
- Have strong organization, prioritisation, communication (written and verbal), tenacity and ownership skills.
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