E-commerce Trainer and Specialist
3 days ago
A leading e-commerce business is seeking a highly skilled Technical Trainer / Technical Specialist to join their team in London. As a key member of the organisation, you will play a vital role in managing the development and delivery of online training programmes related to CMS, Search & Merchandising products, and Product Information Management (PIM) systems.
The successful candidate will have a strong technical background and be able to support both business and technical teams during the implementation process and through go-live. They will also be responsible for identifying gaps in global training content and localising it as necessary.
Key Responsibilities:
- Conduct requirement gathering and stakeholder management.
- Create training manuals and deliver training sessions to users.
- Provide ongoing support to users, addressing training needs and troubleshooting issues
- Identify gaps in global training content and localise it as necessary.
- Participate in the larger-scale rollouts of new technologies, supporting the modernization program.
- Collaborate with 3rd party vendors and assist in the integration of their solutions.
Requirements:
- Strong knowledge of Search and Merchandising products, ideally Attraqt (Fredhopper).
- Experience with Product Information Management (PIM) systems, preferably inRiver and .Net
- Familiarity with Content Management Systems, preferably Drupal, PHP, or StoryBlok.
- Demonstrated ability to create and deliver training content to business users.
- Previous experience in moving systems to the Cloud is a plus.
Contract Details:
- Role: Technical Trainer / Technical Specialist
- Duration: 6 months initial
- Rate: £4,000 - £5,000 per month (£400 - £500 per day)
- Location: Hybrid role with up to 2 days per week onsite (London)
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