Administrative Assistant
1 week ago
We are seeking a highly organized and detail-oriented Administrator to join our team at GET STAFFED ONLINE RECRUITMENT LIMITED. As an Administrator, you will play a crucial role in supporting our subscription service for clients to ensure they remain compliant with FCA regulations.
Key Responsibilities:- Liaise with ongoing clients to ensure their needs are being met and provide exceptional administrative support.
- Create bespoke policies and procedures to ensure all processes within a new applicant firm are covered and compliant with FCA regulations.
- Liaise with new applicant firms to understand their requirements and the reasons behind the Full Permission authorisation.
- Highlight any non-compliance within the business to the Head of Compliance to facilitate process improvements.
- Stay up-to-date with industry and FCA communications and regulatory updates to ensure knowledge is current and enable the completion of responsibilities and tasks to a high standard.
- Assist with the delivery of key reports under TCG's Compliance Monitoring Plan.
- Support investigations into complaints, incidents, and rule breaches.
- Conduct Horizon Scanning for regulatory changes or updates and report to the Head of Compliance and Directors.
- Complete assigned tasks from the Support Mailbox and respond in a timely manner.
- Perform Quality Assurance assessments and oversight for clients.
- Accurately record information onto our CRM system and external systems.
- Communicate with clients over the telephone.
- Utilize Office, Excel, Outlook, and in-house & external systems on a daily basis.
- Escalate issues to management as necessary.
- Transfer data between systems.
- Liaise with all members of the company.
- Process enquiries in a timely manner, adhering to performance standards, the Data Protection Act, and the Group's confidentiality policy.
- Complete simple FCA applications on behalf of clients, with training provided.
- Excellent attention to detail.
- Enthusiasm for continued learning and development.
- Fantastic written and verbal communication skills.
- Excellent Time Management and Organisational skills.
- A happy and friendly attitude.
- Ability to manage multiple activities, often running to tight deadlines.
- Confidence to speak with people from all levels within and outside the business.
- Experience working in an office environment with a small team of dedicated staff.
- Experience with communication within a workplace environment, both written and verbal.
- Experience with Data Entry and/or Administration.
- Desirable experience working within a FCA regulated firm, Compliance understanding, or the automotive industry.
- Desirable experience in Bookkeeping or accounting.
- £22,000 - £27,000 per annum dependent on experience.
- An exciting, growing company with great prospects and progression opportunities.
- A supportive, flexible employer.
- Full training.
- Company Pension.
- 20 days holiday (plus bank holidays and an extra day off for your birthday).
- Routine Dental Treatments.
- Dental Accident & Injury.
- Optical.
- Special consultations, diagnostic tests & scans.
- Best doctors 'interConsultation' Programme.
- Complementary therapies.
- Alternative Therapies.
- Chiropody.
- Prescriptions, Inoculations & Flu Jabs.
- Health Screening.
- 5 x Salary Death in Service Benefit.
Apply today with an up-to-date CV.
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