Administrative Assistant

1 week ago


West Midlands, United Kingdom GET STAFFED ONLINE RECRUITMENT LIMITED Full time
Job Title: Administrator

We are seeking a highly organized and detail-oriented Administrator to join our team at GET STAFFED ONLINE RECRUITMENT LIMITED. As an Administrator, you will play a crucial role in supporting our subscription service for clients to ensure they remain compliant with FCA regulations.

Key Responsibilities:
  • Liaise with ongoing clients to ensure their needs are being met and provide exceptional administrative support.
  • Create bespoke policies and procedures to ensure all processes within a new applicant firm are covered and compliant with FCA regulations.
  • Liaise with new applicant firms to understand their requirements and the reasons behind the Full Permission authorisation.
  • Highlight any non-compliance within the business to the Head of Compliance to facilitate process improvements.
  • Stay up-to-date with industry and FCA communications and regulatory updates to ensure knowledge is current and enable the completion of responsibilities and tasks to a high standard.
  • Assist with the delivery of key reports under TCG's Compliance Monitoring Plan.
  • Support investigations into complaints, incidents, and rule breaches.
  • Conduct Horizon Scanning for regulatory changes or updates and report to the Head of Compliance and Directors.
  • Complete assigned tasks from the Support Mailbox and respond in a timely manner.
  • Perform Quality Assurance assessments and oversight for clients.
  • Accurately record information onto our CRM system and external systems.
  • Communicate with clients over the telephone.
  • Utilize Office, Excel, Outlook, and in-house & external systems on a daily basis.
  • Escalate issues to management as necessary.
  • Transfer data between systems.
  • Liaise with all members of the company.
  • Process enquiries in a timely manner, adhering to performance standards, the Data Protection Act, and the Group's confidentiality policy.
  • Complete simple FCA applications on behalf of clients, with training provided.
Requirements:
  • Excellent attention to detail.
  • Enthusiasm for continued learning and development.
  • Fantastic written and verbal communication skills.
  • Excellent Time Management and Organisational skills.
  • A happy and friendly attitude.
  • Ability to manage multiple activities, often running to tight deadlines.
  • Confidence to speak with people from all levels within and outside the business.
Experience:
  • Experience working in an office environment with a small team of dedicated staff.
  • Experience with communication within a workplace environment, both written and verbal.
  • Experience with Data Entry and/or Administration.
  • Desirable experience working within a FCA regulated firm, Compliance understanding, or the automotive industry.
  • Desirable experience in Bookkeeping or accounting.
What's in it for you?
  • £22,000 - £27,000 per annum dependent on experience.
  • An exciting, growing company with great prospects and progression opportunities.
  • A supportive, flexible employer.
  • Full training.
  • Company Pension.
  • 20 days holiday (plus bank holidays and an extra day off for your birthday).
  • Routine Dental Treatments.
  • Dental Accident & Injury.
  • Optical.
  • Special consultations, diagnostic tests & scans.
  • Best doctors 'interConsultation' Programme.
  • Complementary therapies.
  • Alternative Therapies.
  • Chiropody.
  • Prescriptions, Inoculations & Flu Jabs.
  • Health Screening.
  • 5 x Salary Death in Service Benefit.

Apply today with an up-to-date CV.



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