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Lead Legal Advisory Manager

1 month ago


Manchester, United Kingdom Douglas Scott Legal Recruitment Full time

Lead Legal Advisory Manager

Elevate Your Career with Exceptional Benefits

As the Lead Legal Advisory Manager, you will oversee a dynamic team dedicated to delivering top-tier legal advice and support. This management position is pivotal in ensuring the team meets its objectives, maintains high professional standards, and continuously improves internal functions.

Key Responsibilities:

  • Support Legal and Financial Information Advisors, ensuring they have the resources to excel.
  • Monitor call volumes and individual call states to maintain team availability.
  • Provide immediate feedback and super-coaching, review quality assessments, and oversee training.
  • Act as a point of contact for clients and organisations with queries.
  • Assist in investigating complaints and liaise with clients and management regarding service issues.
  • Maintain and expand the unique offerings within the legal and financial team.
  • Identify areas for learning and ensure necessary research and self-learning.
  • Conduct reviews and 1-1s with the support of a departmental Lead.
  • Demonstrate the ability to work with a variety of individuals, including those who are distressed.

What You Bring:

  • Experience in an employee assistance programme or similar professional environment.
  • Supervisory or managerial experience.
  • A Law Degree, Legal Practice Certificate, or similar qualification.
  • Understanding of the SRA Code of Conduct and the BACP Ethical Framework.
  • Experience reviewing legal documents, business agreements, and completing commercial legal research.
  • Proven ability to engage clients, colleagues, and senior management through various communication methods.
  • A track record of meeting and exceeding KPIs and targets.
  • Ability to complete project work to a high standard.
  • Self-sufficiency, innovation, and drive, with the ability to work independently or as part of a team.
  • Experience with safeguarding issues is desirable but not required.