Senior Legal Advisory Manager
4 weeks ago
Unlock Your Potential as a Senior Legal Advisory Manager
Transform Your Career with a Rewarding Role
As a Senior Legal Advisory Manager, you will lead a dynamic team dedicated to delivering exceptional legal advice and support. This pivotal role ensures the team meets its objectives, maintains high professional standards, and continuously improves internal functions.
Key Responsibilities:
- Support Legal and Financial Information Advisors, empowering them to excel in their roles.
- Monitor call volumes and individual call states to maintain team availability and ensure seamless client support.
- Provide immediate feedback, super-coach team members, review quality assessments, and oversee training to drive excellence.
- Act as a point of contact for clients and organizations with queries, ensuring prompt and professional responses.
- Assist in investigating complaints and liaise with clients and management regarding service issues, maintaining a high level of customer satisfaction.
- Maintain and expand the unique offerings within the legal and financial team, driving innovation and growth.
- Identify areas for learning and ensure necessary research and self-learning to stay up-to-date with industry developments.
- Conduct reviews and 1-1s with the support of a departmental Lead, fostering a culture of continuous improvement.
- Demonstrate the ability to work with a variety of individuals, including those who are distressed, providing empathetic and professional support.
- Experience in an employee assistance programme or similar professional environment, with a proven track record of delivering exceptional results.
- Supervisory or managerial experience, with a strong ability to lead and motivate teams.
- A Law Degree, Legal Practice Certificate, or similar qualification, with a deep understanding of the SRA Code of Conduct and the BACP Ethical Framework.
- Experience reviewing legal documents, business agreements, and completing commercial legal research, with a strong attention to detail and analytical skills.
- Proven ability to engage clients, colleagues, and senior management through various communication methods, with excellent interpersonal and communication skills.
- A track record of meeting and exceeding KPIs and targets, with a strong focus on delivering results-driven outcomes.
- Ability to complete project work to a high standard, with a strong ability to work independently or as part of a team.
- Self-sufficiency, innovation, and drive, with a strong ability to adapt to changing circumstances and priorities.
- Experience with safeguarding issues is desirable but not required, with a strong commitment to maintaining the highest standards of client care and confidentiality.
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