ICT Support Specialist

4 weeks ago

Northallerton, North Yorkshire, United Kingdom Broadacres Full time
Job Title: ICT Application Support Specialist

We are seeking a highly skilled ICT Application Support Specialist to join our innovative ICT team at Broadacres. As an ICT Application Support Specialist, you will play a key role in maintaining and supporting our IT applications, ensuring that our systems run smoothly and efficiently.

Key Responsibilities:
  • Utilise Office 365 and Microsoft Power Platform tools to automate internal processes and tasks, improving efficiency across the organisation.
  • Provide comprehensive support and maintenance for our CRM systems, ensuring they operate efficiently and meet business needs.
  • Work with ICT helpdesk/service desk systems to resolve user issues and provide high-quality support.
  • Support and maintain Unified Communications (Teams) and cloud-based telephony systems.
  • Provide technical support for servers, networking, and mobile device management (iOS).
  • Maintain and support SaaS (Cloud-based) applications, ensuring their availability and functionality.
  • Ensure compliance with UK GDPR, safeguarding data and supporting related processes.
  • Oversee and support data migrations from on-premises to cloud environments.
  • Manage SharePoint sites, including site building, maintenance, and integration with other Microsoft products and third-party applications.
  • Support and maintain board management systems to ensure seamless access and usage.
Requirements:
  • Significant experience in a similar role, with expertise in Office 365, Microsoft Power Platform, CRM systems, and service desk systems.
  • Experience in Unified Communications, mobile device management, server and network support, cloud telephony, and application deployment.
  • Demonstrated ability to communicate effectively, both verbally and in writing, with users, colleagues, and third-party suppliers.
  • Experience in managing projects and leading meetings with customers and suppliers.
  • Strong knowledge of IT systems, cloud-based applications, mobile device management, and GDPR governance.
  • Further education in ICT or equivalent qualification.
  • A full UK driving licence is required.
  • A strong commitment to promoting diversity and inclusion in the workplace.
  • A passion for continuous learning and staying up to date with the latest ICT trends and technologies.
What We Offer:
  • Competitive Salary:
  • Opportunities for continuous learning, training, and career growth.
  • Flexible working arrangements to support your work-life balance.
  • A range of benefits to support your wellbeing and personal development.

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