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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to internal and external customers, resolving complex issues, and building strong relationships.
Key Responsibilities- Provide timely and accurate order fulfillment, ensuring customer satisfaction and meeting sales targets.
- Respond to customer inquiries and concerns via various channels, including email, phone, and in-person interactions.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
- Develop and maintain knowledge of company products and services, as well as industry trends and best practices.
- Contribute to the development and implementation of customer service strategies and initiatives.
- Participate in ongoing training and development to enhance customer service skills and stay up-to-date on industry developments.
- 2-3 years of progressive customer service experience.
- High school graduate or equivalent education and experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office applications and other relevant software.
- Export experience and knowledge of Incoterms and export documentation.
- Experience working with ERP systems, such as SAGE and/or SAP and/or Oracle 11i and 12, Analytics.
We offer a competitive salary, site bonus, company contributed pension, a cash plan medical program, support and ongoing development, and a career within a Global company.
