Senior Digital Product Lead

1 week ago

Norwich, Norfolk, United Kingdom Aviva Full time

Senior Digital Product Lead

This role is ideal for someone who thrives in tackling customer challenges, leading digital product teams, and excelling in the fast-paced realm of Consumer Digital journeys.

You will lead a team of digital product owners dedicated to providing brilliant digital experiences across our web and app platforms. Serving as the primary point of contact for senior GI commercial stakeholders, you will play a crucial role in helping stakeholders address customer issues.

Responsibilities will encompass monitoring online journey performance, including both customer and business-oriented key performance indicators (KPIs), leading strategy for the digital product area you lead, and leading a coaching team of digital product owners. You'll have the opportunity to leverage data and customer insights for the ongoing enhancement of the overall customer experience.

Key Skills and Experience:

  • Demonstrable experience in digital product delivery and leadership across both web and app platforms, whilst also setting up best-in-class digital teams and improving ways of working, output, and outcomes over time.
  • Delivery of a portfolio of platforms or products from concept to market alongside ongoing continuous improvement and digital trading activity. Rich understanding of data and ability to use it to set digital priorities and strategy.
  • Leadership and coaching of cross-functional teams with a proven ability to work with and manage senior stakeholders across the business.
  • Appreciation and experience of different digital delivery models and user-centered design approaches with experience of working with Agile methodology being essential.
  • Experience working in a fast-paced digital trading environment with understanding of digital channel commercials is essential. Experience of working in a complex matrixed organization desirable; Financial services experience preferable as is working in a highly regulated industry.

What You'll Get:

  • Salary: National: £50,000 - £70,000 / London: £70,000 - £90,000 (location, skills, experience, and qualifications).
  • Bonus opportunity of 12% of annual salary (actual amount depends on your performance and Aviva's).
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Brilliantly supportive policies including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options such as cycle to work.
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
  • We take your wellbeing seriously with lots of support and tools.

Aviva is for Everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility with time together with colleagues.

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