Hospitality Ambassador

2 weeks ago

Norwich, Norfolk, United Kingdom RedCat Pubs Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Waiter/Waitress at Castle Carvery in Norwich. As a key member of our Front of House team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have a memorable and enjoyable visit.

Key Responsibilities
  • Provide outstanding customer service, ensuring that every guest feels welcome and valued.
  • Work collaboratively with the team to achieve excellent service standards and maintain a clean and tidy environment.
  • Take ownership of customer orders, ensuring accuracy and efficiency in food and drink service.
  • Upsell and promote our menu offerings, ensuring that customers are aware of our promotions and deals.
  • Manage cash and stock effectively, using EPOS systems to accurately record customer orders and take payments.
  • Participate in ongoing training and development, staying up-to-date with company policies and procedures.
What We Offer
  • 25% discount on food, drink, and rooms at all RedCat venues.
  • Opportunities for career progression and professional development.
  • Financial wellbeing programme and employee recognition scheme.
  • Meal deals and apprenticeship programme.
  • Access to our training and development site.
About Us

RedCat Pubs is a dynamic and ambitious company, committed to reviving and regenerating amazing spaces across the UK. We invest heavily in our buildings, design, branding, and most importantly, our people. Our goal is to create industry-leading, lifestyle-enhancing spaces that inject excitement back into the hospitality sector.

We value integrity, care, and respect in everything we do. Our employees are honest problem solvers who roll up their sleeves to ensure every customer has an incredible experience. If you share our values and are passionate about delivering exceptional customer experiences, we want to hear from you

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