Hospitality Ambassador

2 weeks ago

Norwich, Norfolk, United Kingdom RedCat Pubs Full time
About the Role

We are seeking a talented and enthusiastic Waiter/Waitress to join our team at Castle Carvery in Norwich. As a key member of our Front of House team, you will be responsible for delivering exceptional customer service and ensuring that every guest has an unforgettable experience.

Key Responsibilities
  • Provide outstanding customer service, ensuring that every guest feels valued and cared for.
  • Work collaboratively with the team to achieve excellent service standards and maintain a clean and welcoming environment.
  • Take ownership of your section, ensuring that every table is well-managed and every guest is satisfied.
  • Develop a deep understanding of our menu and drinks offerings, making recommendations to guests and upselling opportunities.
  • Manage cash and stock effectively, using EPOS systems to accurately record customer orders and take payments.
  • Participate in ongoing training and development, staying up-to-date with industry trends and best practices.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A fun and supportive work environment, with a focus on teamwork and collaboration.
  • Access to exclusive discounts and perks, including 25% off food, drink, and rooms at all RedCat venues.
  • A comprehensive training program, including online courses and on-the-job coaching.
About RedCat Pubs

RedCat Pubs is a dynamic and ambitious company, dedicated to reviving and regenerating amazing spaces across the UK. We're passionate about delivering exceptional customer experiences and creating a culture of excellence within our teams. If you're a motivated and enthusiastic individual who shares our values, we'd love to hear from you

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