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Technical Claims Specialist
2 months ago
Job Summary
Aon is seeking a skilled Technical Claims Handler to join our team. As a Technical Claims Handler, you will be responsible for managing a varying range of claims across an allocated portfolio of commercial clients.
Key Responsibilities
- Ensure timely intimation of claims to relevant insurer(s), establishing applicable coverage, and assisting/supporting the client through any required disclosure or data gathering requirements.
- Coordinate claims from first notice of loss (FNOL) to settlement, advocating on behalf of the client ensuring their interests are protected throughout.
- Provide expert guidance, technical analysis, and support to clients to facilitate the smooth progression of claims.
- Liaise with insurers, loss adjusters, and other stakeholders, including internal servicing contacts.
- Accurately manage electronic claim files, processing all correspondence and diaries within service level agreements (SLA).
- Attend claims review meetings and produce claims experience reports, as required.
- Support colleagues and internal stakeholders with technical referrals encompassing coverage or quantum queries.
Requirements
- Experience of handling cross-class insurance claims with an emphasis on the core classes of property, car, casualty, and ideally some exposure to product liability.
- Strong organizational skills.
- A willingness to mentor and support junior members of the team.
- Outstanding interpersonal and communication skills, both written and verbal.
- Excellent negotiation skills.
About Aon
Aon is a global professional services firm that helps organizations navigate a rapidly changing world. We shape decisions for the better to protect and enrich the lives of people around the world. Our inclusive, diverse team is passionate about helping our colleagues and clients succeed.
