Logistics Customer Experience Manager

5 hours ago


Woking, Surrey, United Kingdom CV-Library Full time

As a Logistics Customer Experience Manager at CV-Library in Woking, Surrey, you will play a key role in driving customer satisfaction and loyalty across the company's logistics operations.

The ideal candidate will have a proven track record of improving customer service and team performance, with experience in using CRM systems and logistics software.

You will be responsible for managing a team of 10 staff across multiple locations, operating 24 hours a day, 7 days a week, to deliver excellent inbound and outbound customer service for the business.

Key responsibilities include developing customer service strategies aligned with company objectives, monitoring KPIs within the customer service environment, and working with Operation Managers to ensure the customer service team are provided with the correct information and available resource for workload allocation.

The estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.



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