Manager of Resident Experience
3 days ago
**Job Description:** As the Manager of Resident Experience, you will be responsible for creating a welcoming and caring service experience aligned with our values. You will oversee all aspects of our hospitality operations in a care home environment, including food service, activities, and maintenance.
**Responsibilities:
- Create a welcoming and caring service experience aligned with our values
- Foster a positive work environment emphasizing teamwork, improvement, and top-notch service
- Deliver exceptional experiences for residents, exceeding their needs and expectations
- Oversee food service operations, collaborating closely with the chef for quality meals on time
- Develop engaging activities promoting residents' interests, fun, and well-being
- Maintain a top-notch first impression experience and uphold high cleanliness standards
- Address maintenance issues promptly to keep the facility in good condition
- Manage the hospitality budget to meet revenue targets while controlling costs
- Build strong relationships with residents, families, and staff to enhance community engagement
- Ensure staff are well-trained and equipped for effective performance
- Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records
**Requirements:
- Previous experience with a hospitality background-preferably some hotel experience
- Excellent communication, motivational, and people skills
- Genuine interest in engaging our residents and their families on a regular basis
- Organisational skills with good time keeping
**Salary and Benefits:
- £30,000 per annum (Plus paid breaks)
- Comprehensive induction and training programme
- Opportunities for career development and progression
- Employee Assistance Programme
- Blue Light Card Scheme
- Well pay for your full DBS disclosure
- Paid breaks
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