Online Store Experience Leader

12 hours ago


West Midlands Combined Authority, United Kingdom Halfords Group PLC Full time

Job Title: Online Store Experience Leader

We are seeking an experienced Online Store Experience Leader to join our team. The successful candidate will be responsible for defining and implementing the online store experience strategy across Halfords, driving sales, market share, and NPS. This role requires strong leadership skills, with the ability to manage a detailed retail merchandising plan and drive customer engagement and conversion.

The ideal candidate will have experience in digital merchandising, a deep understanding of customer journeys, and strong business acumen. They will be able to influence teams and senior management alike, working closely with functions within Digital & Customer, Marketing, and Trading teams to ensure seamless execution of plans and merchandising improvements.

Key Responsibilities:

  • Lead the implementation of online store experience improvements.
  • Manage the retail merchandising plan to drive customer engagement and conversion.
  • Form strong relationships with stakeholders within digital, trading, and marketing to ensure collaborative delivery of plans and merchandising improvements.

Salary: Up to £36,000 per annum.



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