Enterprise Technology Support Analyst
3 weeks ago
We are looking for an experienced Enterprise Technology Support Analyst to join our Client Services team in the UK. The successful candidate will provide expert IT support to end-users across multiple regions, including the UK, Ireland, Netherlands, Nordics, and Switzerland.
You will work closely with our ETS global support teams to maintain regional infrastructure at a high service availability level. This role involves remote and face-to-face interactions, offering opportunities to develop working relationships across Europe.
The ideal candidate will have a strong background in technical customer support, with experience working with Microsoft O365, Windows 10/11, macOS, mobile devices, and other related technologies.
Key Responsibilities:
- Provide IT support to end-users based across Market North regions.
- Liaise with partners and vendors on IT-related user support.
- Perform incident and problem analysis to resolve or escalate incidents and requests.
- Implement support and attend end-user meetings as requested.
Benefits:
- Salary up to £34,000.
- 25 days holiday, 8 bank holidays, flexible benefits, pension, life assurance.
- Opportunity to purchase company shares.
About Us
We are Ecolab, a company that helps change the world by creating great workplaces for our associates. We are proud to be a Great Place to Work-Certified Company and committed to diversity and inclusion.
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