Homebased Customer Service Professional

3 weeks ago


London, Greater London, United Kingdom Red Planet Travel Recruitment Limited Full time
About the Opportunity

Red Planet Travel Recruitment Limited is seeking a Homebased Customer Service Professional to join our Cruise Operations Team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring that their holiday experiences are tailored to their needs.

The salary for this position is estimated to be £25,000 - £27,000 per annum, depending on experience, plus an additional £4,000 - £8,000 bonus on up-selling holiday products.

Key Responsibilities
  • Provide exceptional customer service to clients via phone, email, and other communication channels
  • Investigate and resolve customer complaints and issues in a timely and professional manner
  • Collaborate with internal stakeholders to ensure seamless customer experiences

The ideal candidate will have previous experience in customer service or sales support within a cruise or travel company and possess excellent communication and problem-solving skills.



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