Shift Leader

2 weeks ago

Warrington, Warrington, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and organized Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be responsible for leading a team of colleagues to deliver exceptional customer service and achieve sales targets in a fast-paced retail environment.

Key Responsibilities
  • Coordinate the team to deliver a clean and full store that exceeds customer expectations
  • Run duty shifts and ensure the store is staffed appropriately
  • Co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
  • Prioritise the replenishment of products that matter to our customers
  • Proactively manage queues in store to deliver a great shopping trip for our customers
  • Co-ordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
  • Be knowledgeable about my store, coordinating others to deliver the practical actions to make improvements
  • Follow company health and safety routines and ensure colleagues do the same
  • Deliver communication to the team, ensuring they are kept well informed
  • Look at ways to simplify our operations and share these ideas with my Store Manager
  • Always put the customer first and consider them in everything you do
  • Readily available to resolve customer queries, leaving them with a smile on their face
  • Adjust the service, you give to each customer to meet their needs
  • Recognise and celebrate colleagues giving great service
  • Understand what may be getting in the way of delivering a great service and help to remove these obstacles
  • Resolve colleague's queries in the absence of the Store Manager, or escalate these to the Store Manager where appropriate
  • Ensure the store is staffed appropriately, reacting to short term absences/sickness by actively finding cover for shifts
  • Be a recognised Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store
  • Monitor and action any internal comms, ensuring messages are actioned in a timely manner and all colleagues are kept informed
  • Co-ordinate colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s)
  • Balance your time across service and replenishment areas of the store
  • Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA Colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures
  • Build meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed and benefit from in the moment coaching opportunities
About Us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits.

We are proud to have been accredited Disability Confident Level 2 and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

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