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Storage Solutions Expert

2 months ago

Chester, Cheshire, United Kingdom Net2Source Inc. Full time
Job Title: Storage Solutions Expert

We are seeking a highly skilled Storage Solutions Expert to join our team at Net2Source Inc. as a Storage Management Engineer.

Key Responsibilities:
  • Implement and manage NetApp Data ONTAP firmware upgrades and recommendations
  • Deploy and configure NetApp Operations Manager (OM) implementations and upgrades
  • Monitor and troubleshoot storage and data management systems using OM
  • Perform on-site diagnostics and replacement of hardware components
  • Coordinate with NetApp Global Support Center (GSC) for case resolution
  • Develop and execute test plans
  • Participate in regular reviews with the customer
  • Document NetApp storage environments
Additional Responsibilities:
  • Provide weekly written status reports on Professional Services
  • Perform daily monitoring and diagnostics
  • Coordinate with NetApp for Return Material Authorizations
  • Serve as an assigned advisor for customer support needs
  • Assist with technical support matters
  • Coordinate GSC customer service personnel and field resources
  • Report on process and product maintenance
  • Regularly analyze NetApp Auto support diagnostic data
  • Perform case trend analysis
  • Provide proactive service management
  • Analyze software patches and field alerts
  • Assist with disaster recovery planning
  • Analyze customer needs and recommend additional products and services
  • Participate in customer weekly change management meetings
  • Assist with modifying NetApp scripts

About Net2Source Inc.

Net2Source Inc. is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and are seeking a skilled Storage Solutions Expert to join our team.