Bespoke Consultant and Coordinator

3 weeks ago


London, Greater London, United Kingdom Hackett London (Retail) Full time

About Hackett London (Retail):

We are a renowned luxury fashion brand dedicated to delivering exceptional quality and craftsmanship in every stitch. Our team is passionate about nurturing talent and creativity in every department, prioritizing attention to detail and quality at every stage of the production process.

We are seeking a highly skilled Bespoke Consultant and Coordinator to join our Hackett Savile Row Store team. The ideal candidate will have a minimum of two years of experience in fashion retail, with a strong background in retail logistics and operations, and excellent client management and clienteling skills.

Key Responsibilities:

  • Provide exceptional customer service, working closely with the Head Cutter to deliver the highest quality service and reflecting the brand values.
  • Support the Store Manager in achieving commercial objectives and KPIs by transmitting the differential value of the brand to customers.
  • Oversee all production timelines and ensure seamless Bespoke customer experience.
  • Work closely with the Head of Tailoring on strategic projects and report any matters regarding the Bespoke department.
  • Cultivate a positive team environment, encouraging collaboration and teamwork.

What We Offer:

  • A dynamic and inclusive culture with colleagues from diverse backgrounds.
  • A stylish and professional uniform provided by the company.
  • Staff discounts across all AWWG brands in Europe.
  • A monthly commission system where the more you sell, the more you earn.
  • Significant opportunities for career progression and personal growth within the company.
  • Access to Perkbox, an exclusive platform offering various perks and discounts.
  • Life assurance.

Requirements:

  • Minimum two years of relevant experience in fashion retail.
  • English speaker, other languages a plus.
  • Experience in retail logistics and operations.
  • Experience in managing Bespoke customer databases.
  • Strong team player and commercial mindset.
  • Amazing communications skills.
  • Helpful and kind person, great attitude, enthusiastic, and able to connect with customers.

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