Digital Communications Specialist

3 weeks ago


Reading, Reading, United Kingdom M&G Full time
About the Role

We are seeking a highly skilled Communications Delivery Consultant to join our team at M&G plc. As a key member of our organization, you will play a vital role in supporting the development of an enduring suite of templated communications that will guide consistent, compelling, and effective customer communications.

Key Responsibilities
  • Collaborate with colleagues to maintain and enhance controls, supporting the improvement of the overall control environment, customer outcomes, and reduction in operational risk.
  • Create and deliver customer communication in support of regulatory and legislative change, breach, and remediation activities.
  • Develop targeted, one-off customer communications for product and proposition changes, including pricing and fund-related changes.
  • Drive digital adoption through customer campaigns, digitizing communications, and promoting digital adoption across relevant communications.
  • Deliver business targets and customer outcomes, designing new digitally enabled communications as part of our Digital Transformation and roadmap.
  • Responsible for delivering proactive digital adoption messages to drive increased online registration, self-service activities, and reduce call and paper costs.
  • Support the development of an enduring suite of templated communications, guiding consistent, compelling, and effective customer communications.
  • Ensure all stakeholders understand the concept of 'customer at the heart of the business' and its contribution to customer KPIs.
About M&G plc

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and employee-led networks. We welcome exceptional people from diverse backgrounds and offer flexible working arrangements and workplace accommodations to ensure you have what you need to effectively deliver in your role.



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