Digital Communications Specialist

4 weeks ago


Reading, Reading, United Kingdom M&G Full time

We are committed to creating an inclusive culture at M&G plc, where everyone feels valued and empowered to contribute. As a key member of our team, you will play a vital role in shaping our customer communications strategy and ensuring that our customers receive the best possible experience.

Main Responsibilities:

  • Create and deliver targeted customer communications to support regulatory and legislative changes, as well as breach and remediation activities.
  • Develop and implement digital adoption strategies to drive online registration and self-service activities, reducing call and paper costs.
  • Design and deliver templated communications that educate and inform customers about the benefits of dealing with us digitally.
  • Collaborate with stakeholders across the business to ensure that customer-centricity is embedded in our culture and that customer KPIs are met.

About M&G plc:

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and employee-led networks. We welcome applications from exceptional individuals who share our values and are committed to making a positive impact.



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