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Clinical Director

1 month ago

Bristol, Bristol, United Kingdom newscientist - Jobboard Full time
Job Title:

Clinical Services Manager - United Kingdom

Department:

Sales

Manager/Supervisor:

Regional Sales Manager

FLSA Status:

Exempt

SOP Group:

Field Training

Position Overview:

The Clinical Services Manager will work in conjunction with the local Insulet account, Customer Care, and Market Access teams to meet the clinical and commercial needs of the territory, increasing appropriate referrals and sustaining patients on Insulet products. The role will interact with various healthcare professionals, including endocrinologists, diabetes specialist nurses, pump specialists, and diabetes multi-disciplinary teams' members. The Clinical Services Manager will motivate, educate, train, support, and challenge customers to ensure appropriate individuals receive Omnipod therapy at the optimal time. The role will involve initiating people onto Omnipod when required in conjunction with the relevant healthcare professional.

Key Responsibilities:
  • Promote the benefits of insulin pump therapy and the Omnipod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering.
  • Establish and leverage peer-to-peer relationships with healthcare professionals to position Omnipod therapy appropriately to ensure individuals receive Omnipod in a timely fashion. Utilize clinical evidence and personal clinical experience to support these discussions.
  • Work with key decision-makers and stakeholders to improve service provision, relevant guidelines, and patient flows to ensure better care and use of NHS and Insulet resources.
  • Manage patient trainings with clinics and conduct the training based on business needs of the territory and the timeliness of training.
  • Communicate the patient pathway on eligibility for Omnipod within the territory.
  • Assist with providing regular product demos to patients and healthcare professionals.
  • Collaborate with field sales, Inside Sales, Customer Care, and Market Access teams in an account management approach to achieve Omnipod initiation and retention goals.
  • Provide insights on customers, feeding back useful information and data to relevant internal Insulet teams.
  • Maintain own healthcare professional and customer training records in Salesforce and update account plans as required in a timely and accurate manner.
  • Assist with group events such as pump clinics, pump support groups, information sessions, in-office educational events, patient information nights, vendor days, etc.
  • Assist with product training for Sales and Clinical hires.
  • Maintain own diabetes clinical and NHS knowledge in line with the latest developments and evidence.
  • Perform administrative duties in a timely manner.
  • Perform other duties as assigned.
Requirements:
  • Bachelor's degree or equivalent, and a minimum of 5 years' experience training and/or managing pump patients.
  • Professional up-to-date credentials and/or certifications are mandatory: i.e., Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN).
  • Licensure is mandatory as required.
  • Ability to demonstrate commercial acumen.
  • Prior industry and/or commercial experience.
Preferred Skills and Competencies:
  • Certified Diabetes Educator (CDE) or similar local equivalent is strongly preferred. Registered Dietician would be suitable.
  • High-level influencing skills to gain outcomes that benefit patients, the NHS, and Insulet.
  • Professional and effective presentation skills.
  • Strong interpersonal communication (oral and written) skills.
  • Resilient and flexible, requiring minimal direction.
  • High business acumen with the ability to take commercial decisions for the benefit of the organization.
  • Strong teamworking capability to ensure a valued contribution to the wider commercial account team.
  • Gravitas and credibility within the diabetes community. Has an existing diabetes clinical network.
  • Proficient in working with computers and various digital platform systems.
Physical Requirements:
  • Valid driver's license required. Must reside within the geographic area of the assigned area. This position requires regular business travel mostly by car within a set geographic region.
  • Overnight travel and amount of air travel varies by territory, typically 2-5 overnights per month.
  • The work environment will be within the healthcare professionals' offices, clinics, own home office, and car.
  • Some lifting may be required when sending or receiving shipments, in handling samples, supplies, or literature, and transport of laptop computer.

NOTE: This position requires field-based working arrangements (travel within assigned territory required).

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