Parent Engagement Officer

1 month ago

Basingstoke, Hampshire, United Kingdom Grandir UK Full time

{"h1": "Customer Service Executive", "p": "At Grandir UK, we are committed to delivering a customer-obsessed approach in every interaction. As a Customer Service Executive, you will play a pivotal role in ensuring that our customers receive a true understanding of Grandir UK\u2019s purpose and the unique offerings of our nurseries. By engaging in meaningful conversations and addressing customer queries carefully, you will assist parents in enrolling their children at our nurseries, fostering trust and confidence in our brand.", "ul": [{"li": "Passionate Service Delivery: Demonstrate a genuine passion for delivering top-notch service to our customers, showcasing, and taking pride in the exceptional childcare services offered by Grandir UK."}, {"li": "Multi-Channel Communication: Handle customer queries through various channels including email, calls, live chat and text, both inbound and outbound, ensuring prompt and effective resolution."}, {"li": "Proactive Customer Engagement: Actively seek opportunities to enhance customer satisfaction by proactively addressing their needs and identifying areas for improvement, fostering long-term relationships."}, {"li": "Collaborative Approach: Work closely with our nurseries to enhance occupancy rates and maximise enrolment capture, contributing to the overall success of our childcare facilities."}], "h2": "Key Responsibilities", "p": "As a Customer Service Executive, you will be responsible for delivering exceptional customer service, handling customer queries, and working closely with our nurseries to enhance occupancy rates and maximise enrolment capture.", "h2": "Person Specification", "p": "We are looking for a highly motivated and customer-focused individual who possesses excellent communication skills, a passion for delivering top-notch service, and a proven track record of achieving and exceeding customer service standards.", "ul": [{"li": "Technology Proficiency: Experience with Zoho and Zoho Desk product solutions is desirable, although not essential."}, {"li": "Customer Service Excellence: Proven track record of achieving and exceeding customer service standards, productivity goals, and key performance indicators (KPIs).", "li": "Conversational Commerce: Familiarity with conversational commerce tools such as Zoho Webchat would be advantageous.", "li": "Industry Experience: Previous experience in both customer services and childcare would be beneficial, as well as a proven ability to drive sales through exceptional service. However, childcare experience is not essential.", "li": "Personal Characteristics: Customer Obsession, Effective Communication, Attention to Detail, and Confident Leadership.", "li": "Join Us: If you are enthusiastic, positive, and enjoy building meaningful relationships with people, we want to hear from you. Take the next step in your career with Grandir UK and be part of a team dedicated to making a difference in the lives of families across the UK.", "h2": "Benefits", "p": "We offer a range of benefits to our employees, including employee benefits portal, staff referral scheme, heavily discounted childcare, wellbeing day, 24/7 remote GP appointments, healthcare cash back plan, recognition and reward points, and additional paid holiday for Christmas closure.", "h2": "Company Policies", "p": "We have a range of company policies in place to ensure a safe and inclusive work environment, including Safer Recruitment Policy, Recruiting Ex-Offenders Policy, Employment of Foreign Nationals Policy, and Employment of Agency Works Policy.", "h1": "Join Our Team"}

  • Parent Engagement Officer

    1 month ago

    Basingstoke, Hampshire, United Kingdom Grandir UK Full time

    Job Title: Parent Engagement OfficerWe are seeking a highly motivated and customer-focused individual to join our team as a Parent Engagement Officer. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support throughout their journey with Grandir UK.Key...

  • Parent Engagement Officer

    1 month ago

    Basingstoke, Hampshire, United Kingdom Grandir UK Full time

    Job Title: Parent Engagement OfficerWe are seeking a highly motivated and customer-focused individual to join our team as a Parent Engagement Officer. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support throughout their journey with Grandir UK.Key...

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    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Grandir UK Full time

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    Basingstoke, Hampshire, United Kingdom Grandir UK Full time

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    4 weeks ago

    Basingstoke, Hampshire, United Kingdom Grandir UK Full time

    Job DescriptionAre you passionate about delivering exceptional customer service and helping families find the perfect nursery setting for their children? Do you thrive in a dynamic environment where every interaction counts? Join Grandir UK, a leading provider of childcare solutions with over 85 nurseries across the UK and be part of our mission to provide...

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    1 month ago

    Basingstoke, Hampshire, United Kingdom Grandir UK Full time

    Job Title: Parent Engagement OfficerWe are seeking a highly motivated and customer-focused individual to join our team as a Parent Engagement Officer. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support throughout their journey with Grandir UK.Key...

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    1 month ago

    Basingstoke, Hampshire, United Kingdom Grandir UK Full time

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