Claims Specialist

2 weeks ago


Durham, Durham, United Kingdom Pacifica Full time
Claims Handler Job Description

Pacifica Group Ltd is seeking a skilled Claims Handler to join our team based in Houghton-le-Spring. As a Claims Handler, you will be responsible for handling customer inquiries and resolving issues related to appliance repairs, spare parts, and warranty claims.

Key Responsibilities:

  • Provide exceptional customer service via phone and web chat
  • Handle customer complaints and resolve issues in a timely and professional manner
  • Collaborate with engineers, engineering support, and warehouse teams to ensure efficient resolution of customer issues
  • Maintain accurate records of customer interactions and complaints
  • Participate in training and development programs to enhance skills and knowledge

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Flexibility and adaptability in a dynamic work environment
  • Strong knowledge of customer service principles and practices

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and supportive work environment

About Pacifica:

Pacifica Group Ltd is a leading provider of domestic support services in the UK and Europe. We are committed to delivering exceptional customer service and providing innovative solutions to our customers.



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