Store Business Manager

23 hours ago


Burton upon Trent, Staffordshire, United Kingdom Costa Coffee Full time

Job Summary

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We are seeking an experienced Store Business Manager to join our team in Burton on Trent. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of our store.

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About Us

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Costa Coffee is a global coffee brand with a passion for delivering high-quality products and exceptional customer service. We are committed to creating a positive work environment where our employees feel valued and empowered to succeed.

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Your Responsibilities

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  • Lead a high-performing store team to achieve sales targets and improve customer satisfaction\
  • Develop and implement effective strategies to drive business growth and improve profitability\
  • Monitor and control store expenses to ensure maximum efficiency\
  • Foster a culture of excellent customer service and employee engagement\
  • Maintain accurate records and reports to track store performance\
  • Collaborate with other department heads to align store goals with company objectives\
  • Identify and address any operational issues or areas for improvement\
  • Recruit, train, and develop a talented team of store staff\
  • Ensure compliance with company policies and procedures\
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Requirements

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To be successful in this role, you will need:

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  • A proven track record of leading high-performing teams and driving business growth\
  • Excellent communication and interpersonal skills\
  • A strong customer focus and ability to deliver exceptional service\
  • Ability to analyze data and make informed business decisions\
  • Flexibility to work varied shifts, including weekends and holidays\
  • A passion for the retail industry and commitment to delivering exceptional results\
  • A bachelor's degree in a relevant field or equivalent experience\

Benefits

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We offer a competitive salary, bonuses, and benefits package, including:

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  • Base salary: £45,000 - £55,000 per annum\
  • Bonus structure: up to 15% of base salary\
  • Pension scheme: 5% employer contribution\
  • Health insurance: comprehensive coverage for you and your family\
  • Meal allowance: £1,000 per year\
  • Professional development opportunities: training, mentorship, and career advancement\

About You

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We are looking for someone who shares our passion for delivering exceptional customer service and driving business growth. If you have a strong leadership style, excellent communication skills, and a customer-focused approach, we would love to hear from you.


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