Software Solutions Consultant
4 weeks ago
Job Title: Customer Solutions Engineer
About the Role:
We are seeking a highly skilled Customer Solutions Engineer to join our team at Dow Jones. As a Customer Solutions Engineer, you will be responsible for driving the technical integration of our data and services with our customers and partners.
Key Responsibilities:
- Work with Sales, prospects, and customers to understand and exploit integration possibilities with Dow Jones data and services.
- Determine technical and business requirements from customers and propose technical solutions in a professional manner and to agreed timeframes.
- Demonstrate solutions that meet the customers' business requirements and address any technical and product questions during the sales cycle.
- Advise and guide prospective customers during their integration of Dow Jones data and services.
- Share best practices, model designs, etc. with prospects and customers for both technical development and in support of customer's internal approvals processes.
- Provide feedback to Dow Jones Product and Technology teams on emerging requirements and themes and customer technology trends.
- Contribute to the team's portfolio of best practices and processes.
- Stay aware of emerging technologies and techniques that can be beneficial to the role and team.
Requirements:
- Professionalism and a customer-first approach.
- More than 5 years' prior work in a customer-facing customer engineering role.
- Software development experience using Agile development practices.
- Intermediate knowledge of SQL, Python, and NodeJS languages.
- Demonstrated experience building and leading technical product demonstrations that include APIs.
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