Customer Account Administrator Specialist
13 hours ago
CV-Library is a vibrant company that values customer-centricity and teamwork. We are looking for an ambitious individual to join our team in Earls Colne.
Job Responsibilities- Account Management:
- Collaborate with management to onboard new clients
- Monitor client account health using our system
- Bidimate and maintain client relationships
- Support campaign setup and delivery for new clients
- Process daily system errors
- Upload spreadsheets to internal systems
- Provide software templates to clients
- Keep clients updated on carrier and courier services
- Evaluate issues with management
- Additional Responsibilities:
- Answer phone calls
- Respond to emails
- Meet and greet site visitors
- Ability to learn new skills
- Desire to expand knowledge
- Teamwork spirit
- Strong communication skills
- Passion for delivering excellent customer service
- Problem-solving attitude
- Hands-on approach
- Proficiency in Microsoft Office and Web-based systems
- Able to escalate issues independently
- Self-motivated
- Familiarity with order management software
We offer a full-time position, 40 hours per week, Monday to Friday, 08:30 - 17:30, office based with free parking.
Job InformationJob Title: Customer Account Administrator
Company: CV-Library
Location: Earls Colne
Sector: Administration
Contract: Permanent
Hours: Full Time
Estimated Salary: £27,500 per annum (dependent on experience)
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