Client Relationship Manager

4 weeks ago


Caterham, Surrey, United Kingdom Compass Group UK & Ireland Full time
About the Role

We are seeking a highly skilled and experienced Hospitality Manager to join our team at Compass Group UK & Ireland. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients and customers, while driving business growth and profitability.

Key Responsibilities
  • Manage client and contractual relationships in a commercial manner, ensuring compliance with company policies and procedures.
  • Drive the hospitality operations to exceed customer requirements, ensuring high levels of service and quality.
  • Review business performance and ensure delivery of key financial targets, in line with management and performance reporting.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Lead and manage a team of hospitality professionals, providing coaching, training, and development opportunities to ensure they have the skills and knowledge to deliver an excellent service.
Requirements
  • A sound background in hospitality or contract catering, with excellent food and health and safety awareness.
  • Strong people management skills, with the ability to adapt style depending on the audience and circumstances.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, customers, and colleagues.
  • Commercial awareness and the ability to manage budgets, labour costs, and deliver against sales and profit targets.
  • GCSE or equivalent in English and Maths.
  • Operational management experience in hospitality or contract catering.
  • Computer literate and able to use relevant software systems.
About Us

Compass Group UK & Ireland is a leading provider of food and support services, with a presence in around 6,000 venues across the UK and Ireland. We are committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.



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