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Service Delivery Manager
2 months ago
Henderson Scott Limited is seeking a seasoned Service Manager to lead our Managed Service support desk. This role requires a professional with experience managing a support team within an IT MSP.
Key Responsibilities:
- Team Management - Oversee 1st, 2nd & 3rd line engineers to deliver exceptional customer experiences.
- Service Delivery - Ensure our support teams consistently meet or surpass customer expectations and service level agreements.
- Service Level Agreements - Monitor and report on agreed SLAs to ensure seamless service delivery.
- Client Onboarding - Collaborate with Sales and Project Delivery to ensure a smooth transition for new customers.
Requirements:
- MSP Management Experience.
- Solid technical background.
- Strong commitment to delivering exceptional customer service.
- Ability to adapt to changing technologies and processes.
- ITIL Certification, Microsoft 365 or Azure Certifications.
Location: Chorley (Hybrid role)
Salary: £50-55K
