Hotel Night Supervisor Opportunity
4 weeks ago
Why Apex Hotels?
We are a family-run business that genuinely cares about our guests and each other. We embody our values of Trust, Passion, Friendliness, and Teamwork in everything we do.
The successful candidate will be responsible for delivering an exceptional guest experience as Night Manager at Temple Court. This includes ensuring all procedures are followed and night jobs are completed to a high standard. You will also act as Manager on Duty, dealing with guest enquiries efficiently and effectively.
Key Responsibilities:
- Act as Manager on Duty, responsible for the overnight operation of the hotel
- Deal with any guest enquiries efficiently and effectively
- Produce nightly reports
- Maintain good awareness of all hotel areas
- Respond to audits to ensure continual improvement is achieved
- Ensure compliance with all Apex financial, privacy, data security and H&S procedures
- Act on all guest feedback, positive and negative
You will have excellent attention to detail to provide consistent standards and deliver amazing brand standards and immaculate guest facilities. The role requires a customer-centric approach, with a focus on creating extra special moments for our guests.
About the Role:
This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during, and after their stay. As a Night Manager, you will work closely with the Cluster Night Manager to deliver an excellent service to all Apex Hotel's guests.
What We Offer:
- A competitive salary of £35,000 - £40,000 per annum
- 20.5 days holiday
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream
- In-house company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while working
- Training and development from day one
- Employee events and celebrations
- £ referral bonus when friends or family join the team
- Contributions to a pension scheme
- Critical Illness & Death in Service cover
- Access to our employee of the quarter and annual recognition schemes
- Long service recognition
- 50% discount in our restaurants
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa discount
Your Journey:
As a Night Manager, you will begin a structured 12-week learning journey, giving you the skills, knowledge, and confidence to excel in this role. With this in mind, we are looking for a Night Manager who:
- Previous experience of working within a Front Office/Nights Accommodation environment in a supervisory role is essential
- Knowledge of the hospitality industry
- Can deliver excellent service and is customer centric
- Knowledge of H&S procedures
- Previous experience with the Infor Front Office system or any PMS system would be a distinct advantage
- Proficient with Microsoft Office and IT systems
We encourage you to bring your true self to work and be part of our exciting journey.
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