Call Centre Customer Service Representative
5 days ago
Key Information:
">This role is an excellent opportunity to start your career in customer service and gain valuable work experience in a full-time role. You will receive comprehensive and structured training, supported by a qualified assessor, and will have opportunities for further progression and training.
">About You:
">You will be passionate about providing great customer service and wanting to pursue a career in this area. You will have lived in the EU for 3 years or more, with the right to work in the UK.
">Your Key Responsibilities:
">- ">
- You will efficiently answer all telephone calls to the store.">
- You will respond positively to customer enquiries and direct them to the appropriate department.">
- You will resolve customer complaints and provide customers with advice about appointment availability.">
- You will excite customers about their planned visit and advise them of current promotions and relevant product information.">
- You will request customer details in an empathetic manner and inform customers about the status of their hearing aids/glasses.">
- You will send reminder calls/texts to customers and record customer details accurately.">
Salary: £6.60 per hour
">Benefits: Specsavers Perks, WeCare/LifeWorks, Headspace, Eye and Ear care discounts, Additional day of annual leave for your Birthday, Enhanced family leave and company sick pay for eligible colleagues.
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