Call Centre Customer Service Representative

5 days ago


Catford, Greater London, United Kingdom Specsavers Full time

Key Information:

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This role is an excellent opportunity to start your career in customer service and gain valuable work experience in a full-time role. You will receive comprehensive and structured training, supported by a qualified assessor, and will have opportunities for further progression and training.

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About You:

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You will be passionate about providing great customer service and wanting to pursue a career in this area. You will have lived in the EU for 3 years or more, with the right to work in the UK.

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Your Key Responsibilities:

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  • You will efficiently answer all telephone calls to the store.">
  • You will respond positively to customer enquiries and direct them to the appropriate department.">
  • You will resolve customer complaints and provide customers with advice about appointment availability.">
  • You will excite customers about their planned visit and advise them of current promotions and relevant product information.">
  • You will request customer details in an empathetic manner and inform customers about the status of their hearing aids/glasses.">
  • You will send reminder calls/texts to customers and record customer details accurately.">
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Salary: £6.60 per hour

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Benefits: Specsavers Perks, WeCare/LifeWorks, Headspace, Eye and Ear care discounts, Additional day of annual leave for your Birthday, Enhanced family leave and company sick pay for eligible colleagues.



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