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Customer Experience Lead

2 months ago

Catford, Greater London, United Kingdom Wickes Full time

Wickes values its employees' contributions and seeks a skilled individual to fill this critical role. As Academy Assistant Manager, you will be the go-to person in the store on shift, inspiring colleagues to deliver top-notch customer experiences and addressing any challenges that may arise.

This position demands a strong background in running fast-paced customer-facing environments, along with excellent organisational skills and a passion for delivering exceptional customer service. You will be responsible for collaborating with various teams across the store, such as supporting customers with their dream bathroom plans and receiving deliveries.

Our comprehensive benefits package includes a competitive salary of £26,680.00 per annum, plus opportunities for bonuses and gain share. We strive to maintain a work environment that fosters inclusivity and prioritises employee wellbeing.

  • Competitive salary: £26,680.00
  • Bonus and gain share opportunities available
  • Employer pension contribution: up to 10%
  • Up to 35 days annual leave including 8 bank holidays