Specsavers Retail Support Assistant

4 days ago


Catford, Greater London, United Kingdom Specsavers Full time

Job Description:

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This role involves working in our Call Centre, where you will be responsible for delivering excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries. You will also assist in the operation of the store to achieve sales targets.

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About the Role:

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As a Customer Service Apprentice, you will be working towards a nationally recognised qualification and will have opportunities for further progression and training. You will also receive a real wage and comprehensive and structured training, supported by a qualified assessor.

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Your Key Responsibilities:

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  • You will be responsible for efficiently answering all telephone calls to the store.">
  • You will respond positively to customer enquiries and direct them to the appropriate department.">
  • You will resolve customer complaints and provide customers with advice about appointment availability.">
  • You will excite customers about their planned visit and advise them of current promotions and relevant product information.">
  • You will request customer details in an empathetic manner and inform customers about the status of their hearing aids/glasses.">
  • You will send reminder calls/texts to customers and record customer details accurately.">
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Salary: £6.60 per hour

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Benefits: Specsavers Perks, WeCare/LifeWorks, Headspace, Eye and Ear care discounts, Additional day of annual leave for your Birthday, Enhanced family leave and company sick pay for eligible colleagues.



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